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YOUR QUESTIONS, OUR ANSWERS
Questions
I still have a balance with my local phone company. Can
I open an account with Communitel?
I don't live in a major city. Can I still get phone service
with you?
Can I switch from my current reconnection company to
Communitel?
Can I keep my old number?
I am moving soon. Can I keep the telephone number Communitel gave
me?
How do I pay for service?
What happens if I miss a payment?
When are the payments due?
Do you offer long distance plans?
How long does it take to get hooked up?
Can I change my due date to something more convenient?
Do I get a discount on service for my business referral?
If you do disconnect me, can I be hooked up again?
Answers
Question: I still have a balance with my local phone company.
Can I open an account with Communitel?
Answer: Yes. You will still owe
your current service provider the outstanding amount of your bill,
but this will not inhibit you from signing on with Communitel
Question: I don't live in a major city. Can I still get phone
service with you?
Answer: Yes. Currently, we provide
service in British Columbia, Alberta, Manitoba, Ontario, and Saskatchewan,
but will be expanding to all of Canada shortly.
Question: Can I switch from my current reconnection company to
Communitel?
Answer: Yes. Its quick and easy,
give us a call for more details.
Question: Can I keep my old number?
Answer: No. Telephone numbers
issued by Communitel are new numbers.
Question: I am moving soon. Can I keep the telephone number Communitel
gave me?
Answer: You can keep the same
number that Communitel provided you with as long as it fits in with
the numbers in the area that you are moving to.
Question: How do I pay for service?
Answer: You can pay by certified
cheque, money order, cash
or via telephone and internet banking with the following financial institutions.
TD CANADA TRUST, BANK OF MONTREAL, ROYAL BANK, SCOTIA BANK, VARIOUS CREDIT UNIONS, AND CIBC.
    
Question: What happens if I miss a payment?
Answer: We will contact you to
find out why the payment was missed. If we feel that payment is not
forthcoming, we will cancel your service within 48hrs of our check
up phone call to you.
Question: When are the payments due?
Answer: Payments are due before
the next month of service. As an example, service for August 2003
would be due in July 2003. We will send you an invoice each month,
roughly 10 - 14 days before your due date. But remember we are a pre-paid
service. Your payment is still due on your normal due date even if
the invoice arrives late.
Question: Do you offer long distance plans?
Answer: Absolutely. We have one
of the lowest rates in North America. To
see our long distance rates click here.
Question: How long does it take to get hooked up?
Answer: It will take about 7 to 14 business days to process
your order. It may be done sooner or it can possibly take longer depending on where you
want your telephone service to be placed. We submit your order immediately upon receiving your
payment and strive to have you connected as soon as humanly possible. If there is a delay,
the delay is with the provincial carrier, not Communitel.
Question: Can I change my due date to something more convenient?
Answer: Yes, to change your due
date, we charge $3/day for every day you move your payment forward.
Question: Do I get a discount on service for my business referral?
Answer:
Yes, please call us today to find out more information on friend referrals.
Question: If you do disconnect me, can I be hooked up again?
Answer: Yes you can. You are not
guaranteed the same number and there will be a reconnection fee
that will need to be paid with your monthly bill before you can be
reconnected.
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